GreatCall Lively Mobile Plus Review

Finding the right medical alert system can feel overwhelming. You want something simple yet reliable. The GreatCall Lively Mobile Plus promises peace of mind for seniors and their families. This device offers emergency help at the push of a button. Is it worth your investment? This comprehensive review explores everything you need to know about this popular medical alert system.

Many seniors value their independence. They want to stay active and mobile. But safety concerns hold them back. The Lively Mobile Plus addresses these worries head on. It combines GPS tracking with 24/7 emergency response.

You get professional help anywhere, anytime. This review examines the features, pricing, and real world performance. You will discover if this device matches your specific needs. We cover the good and the not so good. By the end, you will know if the Lively Mobile Plus deserves a spot in your life.

Key Takeaways

Here are the most important things you need to know about the GreatCall Lively Mobile Plus:

One Button Emergency Access: The device features a simple, large emergency button that connects you directly to trained agents. No complicated menus or smartphone skills required. Just press and speak.

GPS Location Tracking: The built in GPS technology pinpoints your exact location during emergencies. Response teams know where you are, even if you cannot tell them. This works nationwide on cellular networks.

Impressive Battery Life: You get up to 80 hours of standby battery life. This means less frequent charging compared to many competitors. The device stays ready when you need it most.

Water Resistant Design: The Lively Mobile Plus can handle splashes and brief water exposure. You can wear it in the shower without worry. This protection keeps you covered during vulnerable moments.

Flexible Wearing Options: The package includes both a lanyard and belt clip. You choose how to carry the device. Many users alternate between neck wear and waist attachment based on their activity.

Monthly Service Plans Required: The device requires activation and a monthly monitoring plan starting at $24.99. Optional fall detection adds $5 per month. There is a one time equipment fee of approximately $79.99 to $99.99.

What Is the GreatCall Lively Mobile Plus

The GreatCall Lively Mobile Plus is a wearable medical alert device designed specifically for active seniors. This compact gadget fits in your pocket or hangs around your neck. The company GreatCall rebranded to Lively in 2021. The Mobile Plus model represents their flagship portable emergency response system.

This device functions as your personal safety companion. It connects to a network of trained emergency response agents. These professionals are available 24 hours a day, every single day. The system uses cellular technology, so no landline connection is needed. You carry freedom and security wherever you go.

The design focuses on simplicity and reliability. The main feature is a prominent emergency button on the front. Press it during any emergency, and help arrives quickly. A built in speaker and microphone allow two way communication. You talk directly with response agents through the device itself.

The Lively Mobile Plus measures roughly 2 inches by 1.5 inches. It weighs just a few ounces. This small size means you can wear it comfortably all day long. The device includes enhanced GPS tracking technology. This feature pinpoints your location automatically during emergency calls. First responders know exactly where to find you.

Design and Build Quality

The physical design of the Lively Mobile Plus shows careful thought. The device comes in a sleek silver finish that looks modern and unobtrusive. It does not scream “medical device” like many competitors. The rounded edges provide comfortable wearing against your skin.

The main button sits prominently in the center. It features raised edges and textured surface. This design choice helps users find and press the button easily. Even people with arthritis or limited dexterity can activate it reliably. The button requires firm pressure to prevent accidental activation.

The housing material is durable plastic with water resistant coating. It can withstand everyday bumps and drops. The device holds up well to normal wear and tear. Several users report their units lasting years without physical damage.

Both the lanyard and belt clip attachments feel sturdy and secure. The lanyard uses a breakaway design for safety. If it catches on something, it releases rather than choking you. The belt clip snaps on firmly to waistbands or pockets. It does not slide off during normal movement.

One minor complaint involves the charging port. The rubber cover protecting the charging connection can be fiddly. Some users with limited finger dexterity struggle with it. However, this cover is essential for maintaining water resistance.

Key Features and Capabilities

The Lively Mobile Plus packs several important features into its small frame. The one button emergency call stands out as the core function. Press and hold the button for a few seconds. The device connects you to the Lively Response Center immediately.

GPS location tracking works automatically during emergency calls. The cellular connection transmits your coordinates to response agents. They can see your location on their screens in real time. This proves invaluable if you are disoriented or injured.

The two way voice communication uses a surprisingly clear speaker. The microphone picks up your voice well in most environments. Response agents can hear you from across a room in many cases. This eliminates the need to hold the device close to your face.

Fall detection capability is available as an optional add on. This feature uses sensors to detect sudden impacts and position changes. If you fall and cannot press the button, the device can call for help automatically. This costs an additional $5 per month.

The device connects to the 5Star Urgent Response service. These trained professionals assess your situation and coordinate appropriate help. They can dispatch emergency services, contact family members, or provide urgent care consultation. You get more than just 911 access.

The system includes access to Urgent Care services. For non emergency medical questions, you can speak with registered nurses. This service helps you determine if you need immediate medical attention. It saves unnecessary emergency room visits.

Battery Life and Charging

Battery performance is crucial for any mobile medical alert device. The Lively Mobile Plus delivers up to 80 hours of standby time. This translates to roughly three to four days between charges under normal conditions.

Real world usage typically requires charging every two to three days. Active use of the two way communication reduces battery life. The optional fall detection feature also consumes more power. Users report the battery indicator is fairly accurate.

The charging process uses a small magnetic charging dock. You place the device on the dock and it charges automatically. The magnetic connection makes alignment easy, even for those with shaky hands. A full charge takes approximately two to three hours.

The device provides low battery alerts through voice prompts. You hear a warning when power drops below a certain level. This gives you time to charge before the device shuts down. Some users wish these warnings came earlier.

One drawback is the proprietary charging system. You cannot use a standard USB cable. If you lose the charging dock, you must order a replacement from Lively. Keep the charger in a consistent spot to avoid misplacing it.

Compared to competitors, the 80 hour battery life is above average. Many similar devices require daily charging. The Lively Mobile Plus reduces charging anxiety significantly.

Top 3 Alternatives for GreatCall Lively Mobile Plus

Setup and Activation Process

Getting started with the Lively Mobile Plus requires a few steps. First, you must purchase the device and select a service plan. The device arrives inactive. You cannot use it until you complete the activation process.

Activation happens through phone call with Lively customer service. You dial the number included in the package. A representative walks you through the setup. This typically takes 15 to 30 minutes. The agent gathers your personal information and emergency contacts.

During setup, you test the device with the representative. You press the emergency button and verify the connection works. The agent confirms they can hear you clearly. You receive instructions on proper wearing and care.

The service requires you to provide a credit card for monthly billing. Plans start at $24.99 per month. Additional features like fall detection increase the monthly cost. There is no long term contract requirement with most plans.

You can add emergency contact information during activation. The system can notify family members when you press the button. This feature provides peace of mind for both seniors and their loved ones.

The setup process is generally straightforward. Most users complete it without difficulty. However, some report long wait times when calling customer service. Be patient and allow enough time for the initial setup call.

How GPS Tracking Works

GPS functionality is a standout feature of the Lively Mobile Plus. The device contains GPS receivers that communicate with satellites. This technology determines your location coordinates with impressive accuracy.

When you press the emergency button, location data transmits automatically to the response center. The agents see your position on a map interface. They can provide your address to emergency responders immediately. This works even if you are confused or injured.

The GPS accuracy typically falls within 10 to 50 feet in open areas. Urban environments with tall buildings may reduce precision. Indoor locations can be more challenging. The system uses cellular triangulation as a backup when GPS signal is weak.

The location tracking is passive and continuous. The device regularly updates its position. You do not need to activate GPS manually. It works seamlessly in the background.

Some users express privacy concerns about continuous location tracking. Lively states they only access your location during emergency calls. Family members with the caregiver app can see location data if you grant permission.

The GPS feature requires cellular network coverage. The device works on major networks nationwide. Dead zones in remote areas may limit functionality. Check coverage maps before relying on the device in rural locations.

Emergency Response and 5Star Service

The heart of the Lively Mobile Plus is its connection to the 5Star Response Center. When you press the button, trained agents answer within seconds. These professionals are available 24/7 every day of the year.

The response agents assess your situation through two way communication. They ask questions to understand your emergency. Based on your needs, they coordinate appropriate help. This might include calling 911, contacting family, or providing medical guidance.

The 5Star service goes beyond simple 911 dispatch. Agents can stay on the line with you until help arrives. They provide reassurance and gather additional information. This human touch reduces panic during emergencies.

The system maintains your emergency profile in their database. This includes medical conditions, medications, and emergency contacts. Response agents access this information immediately during calls. They can relay vital health details to paramedics.

One valuable feature is Urgent Care consultation. For non life threatening issues, you can speak with registered nurses. They help you decide if you need emergency care. This service can save time and money.

Users consistently praise the professionalism and kindness of response agents. Many reviews mention feeling comforted by the caring voices. The human connection matters during frightening moments.

Fall Detection Technology

Fall detection is an optional add on for $5 per month. This feature uses accelerometers and algorithms to identify falls. The sensors detect sudden downward motion followed by impact and stillness.

When the system detects a potential fall, it waits a few seconds. If you do not dismiss the alert, the device calls for help automatically. This proves lifesaving if you are unconscious or unable to move. The response center receives a fall alert notification.

The fall detection accuracy is generally good but not perfect. It catches most hard falls and impacts. However, it may miss some falls or trigger false alarms. Sitting down quickly can sometimes activate it. Users learn to distinguish between real falls and false alerts.

You can disable fall detection temporarily for activities that might trigger false alarms. High impact exercises or amusement park rides may set it off. The device includes an option to pause the feature for a few hours.

Some users report frustration with false positives. Dropping the device can trigger a fall alert. Vigorous activities may cause unwanted calls. However, most agree the peace of mind outweighs occasional false alarms.

Fall detection only works while wearing the device. It cannot help if the Lively Mobile Plus is sitting on a table. Consistent wearing is essential for maximum protection.

Water Resistance and Durability

The Lively Mobile Plus carries an IP67 water resistance rating. This means it can survive brief submersion in water. You can safely wear it in the shower or during light rain. Extended swimming is not recommended.

The water resistance primarily protects against splashes and brief exposure. Many seniors wear the device while bathing. This eliminates the dangerous gap when people remove alert devices before showers. Falls often happen in bathrooms.

The rating does not cover deep submersion. Do not wear it while swimming or in hot tubs. The pressure and extended exposure may damage the electronics. The manufacturer warns against testing the water resistance limits.

Over time, the water resistance may degrade. Wear and tear can compromise seals. Regular inspection of the charging port cover helps maintain protection. Replace the device if you notice water intrusion.

The overall durability is impressive for the price point. The plastic housing withstands drops on hard floors. Several users report their devices surviving falls down stairs. The rugged construction matches the active senior lifestyle.

The lanyard and belt clip also show good durability. They hold up to daily use without breaking. The breakaway lanyard feature works as designed. It releases under strong pressure to prevent strangulation.

Monthly Plans and Pricing

Understanding the cost structure is important before committing. The Lively Mobile Plus requires both equipment purchase and monthly service. The device itself costs approximately $79.99 to $99.99 as a one time fee. This varies based on promotions.

The basic monthly plan starts at $24.99 per month. This includes 24/7 access to the response center, GPS tracking, and caregiver app access. There are no long term contracts with standard plans. You can cancel anytime without penalties.

Fall detection adds $5 per month to your plan. This optional feature brings the total to $29.99 monthly. Some users feel this represents good value for automatic fall alerts. Others skip it to save money.

Additional services may increase costs. The Urgent Care consultation feature typically comes included. Some premium plans offer enhanced features or services. Review the plan details carefully during signup.

Compared to competitors, Lively pricing sits in the moderate range. Medical Guardian and Bay Alarm Medical charge similar amounts. The no contract flexibility adds value. Some competitors require yearly commitments.

Watch for promotional offers that reduce initial costs. Lively sometimes offers free equipment or discounted first months. These deals can significantly reduce your initial investment. Check their website and Amazon for current promotions.

Pros and Cons

Every product has strengths and weaknesses. Here is an honest assessment of the Lively Mobile Plus.

Pros:

The exceptional battery life stands out. Eighty hours between charges beats many competitors. This reduces charging anxiety and forgotten charges.

Simple one button operation makes it accessible for everyone. No smartphone required. No complicated menus. Even technology averse seniors use it confidently.

The GPS accuracy provides reliable location tracking. Response agents know where you are during emergencies. This feature alone justifies the investment for many families.

Water resistance allows shower wearing. This eliminates dangerous gaps in protection. Bathroom falls are common, and this device covers those moments.

The no contract plans offer flexibility. You can cancel if circumstances change. This removes the financial commitment pressure.

Nationwide cellular coverage works almost everywhere. You are not tied to your home. The device travels with you.

Cons:

The monthly cost adds up over time. Twenty five to thirty dollars per month becomes $300 to $360 annually. Budget conscious buyers may find this steep.

Fall detection costs extra. This important safety feature should arguably come standard. The additional $5 monthly feels like nickel and diming.

Proprietary charging system creates dependency. Lost charging docks require ordering replacements. Standard USB charging would be more convenient.

Indoor GPS accuracy can be spotty. Thick walls and building materials interfere with signals. Response times may increase in these situations.

Customer service wait times frustrate some users. Peak hours can mean long holds. However, emergency calls receive priority handling.

User Experience and Real Reviews

Real users provide valuable insights. Many Lively Mobile Plus owners report high satisfaction with the device. The simplicity and reliability win consistent praise.

Senior users appreciate the lack of complexity. They press one button and help arrives. No apps to learn. No passwords to remember. This simplicity removes barriers to regular use.

Family members value the peace of mind the device provides. They worry less about elderly parents living alone. The GPS tracking feature reassures them. Many mention sleeping better at night.

Some users report false fall detection alerts. Dropping the device or sudden movements trigger calls. However, most accept this as a reasonable tradeoff. They prefer sensitive detection over missed falls.

The battery life receives unanimous praise. Users love not charging daily. The three to four day runtime fits well into weekly routines. Many charge twice per week and never worry.

A few complaints mention customer service experiences. Some activation calls took too long. Others struggled reaching representatives during busy times. However, the emergency response teams consistently earn five star reviews.

The waterproof feature gets special mention from shower wearers. Many users specifically cite this as their favorite feature. They feel protected during vulnerable bathing times.

Who Should Buy This Device

The Lively Mobile Plus suits several specific groups. Active seniors who live independently represent the ideal target market. They want freedom without sacrificing safety. This device delivers both.

People with chronic health conditions benefit significantly. Heart problems, diabetes, or seizure disorders create fall risks. The quick access to help provides crucial support.

Seniors who spend time alone should consider this device. Whether living solo or home alone during work hours, the emergency access matters. No one wants to lie helpless waiting for help.

Rural residents find particular value in GPS tracking. Remote areas may have limited emergency services. The precise location information helps responders find you faster.

Caregivers seeking monitoring solutions appreciate the caregiver app. They can check on loved ones without constant phone calls. The location tracking provides subtle oversight.

This device may not suit completely homebound individuals. If you never leave your house, a traditional home system might work better. Those systems often cost less monthly.

Technology averse individuals who refuse to wear devices will not benefit. The Lively Mobile Plus only works when worn. Stubborn seniors who resist wearing it waste their money.

Comparing to Similar Devices

How does the Lively Mobile Plus stack up against alternatives? Medical Guardian MGMobile offers similar features at comparable prices. Their device includes GPS and fall detection options. Battery life is slightly shorter at about 32 hours.

Bay Alarm Medical SOS Mobile provides another strong option. It features a larger button and similar GPS capabilities. Monthly costs are comparable. Some users prefer its slightly bigger form factor.

MobileHelp Solo competes directly in features and price. It offers automatic fall detection and GPS tracking. Battery life approaches the Lively at 75 hours. The devices are remarkably similar.

The Lively Mobile Plus excels in battery life. Its 80 hour runtime leads the category. This advantage matters for users who forget to charge devices regularly.

Some competitors offer smartwatch style devices. These appeal to tech savvy seniors. However, they require more complex operation. The Lively Mobile Plus wins on simplicity.

Price wise, all these devices land in the $25 to $40 monthly range. Equipment costs are similar. Your choice may come down to specific feature preferences or brand loyalty.

Maintenance and Care Tips

Proper care extends device life and ensures reliability. Charge the device regularly according to the schedule. Most users charge every two to three days. Set a consistent routine.

Clean the device weekly with a slightly damp cloth. Avoid harsh chemicals that might damage the finish. Pay attention to the speaker and microphone openings. Keep them free of debris.

Inspect the charging port cover regularly. Make sure it closes completely. This maintains water resistance. Replace the device if the cover becomes loose or damaged.

Test the emergency button monthly. Call the response center and verify everything works. This ensures the device functions when you truly need it. Most services encourage regular tests.

Replace the lanyard annually. The cord can fray over time. A broken lanyard defeats the purpose of wearing the device. Fresh lanyards cost little and add security.

Keep the charging dock in one place. A dedicated charging spot prevents loss. Many users keep it on their nightstand. They charge before bed and never forget.

Update your emergency information as things change. New medications, health conditions, or contact numbers matter. Keep the response center informed for optimal help.

Common Questions About Setup

New users often wonder about practical setup questions. The activation process takes 15 to 30 minutes. You speak with a representative who programs your device. Have your information ready to speed things up.

You need to provide basic personal details during setup. This includes your name, address, and emergency contacts. Medical information helps response agents during emergencies. Be thorough and accurate.

The device ships inactive for security. You cannot test it before activation. This prevents unauthorized use during shipping. Trust that the activation process includes testing.

Service starts immediately after activation. Your monthly billing begins that day. You can use the device right away after completing setup. There is no waiting period.

Changing emergency contacts is simple later. You can update information through the caregiver app or by calling customer service. Keep contact lists current as relationships change.

The device works only within the United States. International travel requires different arrangements. The cellular network coverage is limited to domestic areas. Check before traveling.

What Happens in an Emergency

Understanding the emergency response process reduces anxiety. When you press the emergency button, the device calls the response center immediately. A trained agent answers within seconds.

The agent sees your location and emergency profile on their screen. They greet you by name and ask about your situation. You explain your emergency through the two way speaker.

Based on your needs, the agent coordinates appropriate help. They might call 911 and dispatch emergency services. They can contact family members. For minor issues, they provide guidance or nurse consultation.

The agent stays on the line until help arrives or the situation resolves. They provide reassurance and gather additional information. Their presence reduces fear during scary moments.

If you cannot respond to their questions, they follow protocols. They assume you need emergency services. They dispatch help based on your location. This safeguards unconscious or severely injured users.

After the emergency, the system logs the incident. Family members with app access receive notifications. The response center documents what happened. This creates a helpful record of health events.

Is It Worth the Investment

The final question is value for money. The Lively Mobile Plus costs roughly $380 to $430 in the first year. This includes equipment and 12 months of service. Subsequent years cost $300 to $360.

Compare this to potential emergency costs. A single ambulance ride costs $500 to $2000 depending on location. Hospital visits run thousands more. The device potentially pays for itself with one prevented emergency.

The peace of mind value is harder to quantify. How much is security worth? Many families consider it priceless. The ability to live independently extends quality of life for seniors.

Alternative arrangements like moving to assisted living cost far more. Assisted living runs $3000 to $5000 monthly. The Lively Mobile Plus costs a fraction of this. It enables aging in place.

For healthy, active seniors, the value proposition is strong. The combination of features and reliability justifies the cost. Battery life and simplicity add practical value daily.

Those with very limited budgets may struggle with ongoing costs. However, many consider it a necessary expense. It ranks alongside food and housing as a fundamental need.

Frequently Asked Questions

How long does the battery really last in daily use?

Most users charge the device every two to three days with normal use. The 80 hour standby time assumes minimal talk time. Active conversations with the response center drain battery faster. Fall detection also reduces battery life slightly. Setting a regular charging schedule prevents dead battery emergencies.

Can I use the Lively Mobile Plus without a monthly plan?

No, the device requires an active service plan to function. The monthly subscription pays for the 24/7 response center, GPS tracking, and cellular connectivity. Without a plan, the device cannot connect to the emergency response network. You must maintain monthly payments for the device to work.

Does the device work outside the United States?

The Lively Mobile Plus operates only within the United States. It uses domestic cellular networks that do not extend internationally. If you travel abroad, the device will not function. You need alternative emergency arrangements for international trips. The service focuses specifically on US coverage.

What happens if I accidentally press the emergency button?

The response agent will answer your call and ask about your situation. Simply tell them you pressed the button accidentally. They will verify you are safe and end the call. There is no penalty for false alarms. However, repeated false alarms may trigger a conversation about proper use.

Can family members track my location all the time?

Family members with the caregiver app can only see your location if you grant permission. The response center accesses your location during emergency calls. Lively states they do not continuously monitor or share location data otherwise. You control who sees your location information through privacy settings.

Is the fall detection feature really accurate?

Fall detection catches most hard falls but is not 100 percent perfect. It may miss some falls or trigger false alarms from sudden movements. Dropping the device often causes false alerts. Most users accept occasional false alarms as a reasonable tradeoff. The technology improves lives despite imperfections.

What if I lose the charging dock?

Contact Lively customer service to order a replacement charging dock. The proprietary design means standard chargers will not work. Replacement docks typically cost $20 to $30. Keep your original charger in a consistent location to prevent loss. Some users order a spare dock for backup.

Can I wear it in the pool or hot tub?

The device is water resistant but not designed for swimming. Brief submersion like shower use is fine. Extended swimming or hot tub soaking may damage the electronics. The pressure and prolonged exposure exceed the IP67 rating. Remove the device before swimming for best longevity.